This Workshop is designed for anyone who works with Clients on the 'front line', and needs to build and manage relationships, achieve specific objectives and exceed client expectations - while making a profit.

Content

  • N.E.W - Needs Expectations & Wants
  • Delivering Excellence - and proving it
  • Order Value & Repeat Business
  • The Psychology of Relationships - EQ
  • Understanding Personality Profiles
  • Case Studies from the World's best

Whether you are working with clients in the B2C or B2B, Manufacturing or Services sector; everyone is in the Customer Service Business - this workshop is for you.

Each participant will be invited to complete a DiSC profile before the Workshop, and commit to a defined plan of action and Results for the following 90 Days.

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Objectives

  • Managing responsibility and expectations...
  • Understand how to build and develop relationships...
  • Deliver Strategies for Order Building and Repeats...
  • How to attract a steady stream of Referrals...
  • Ability to deliver a WOW factor, consistently...
  • Use the power of Emotion versus Logic...
  • Have a Plan for success...

'David's course was lively, enthusiastic and gave me ideas of how to obtain new clients and how to service my existing clients.'

Mark L (UK)

The Workshop can be delivered in a variety of formats - either as a public event or tailored to suit your in-house team - and is designed to be highly interactive, fun and engaging; encouraging high levels of participation and include appropriate Role Playing and supporting activities that appeal to all learning styles.