This Workshop is designed for anyone who works with Clients on the 'front line', and needs to build and manage relationships, achieve specific objectives and exceed client expectations - while making a profit.
Content
- N.E.W - Needs Expectations & Wants
- Delivering Excellence - and proving it
- Order Value & Repeat Business
- The Psychology of Relationships - EQ
- Understanding Personality Profiles
- Case Studies from the World's best
Whether you are working with clients in the B2C or B2B, Manufacturing or Services sector; everyone is in the Customer Service Business - this workshop is for you.
Each participant will be invited to complete a DiSC profile before the Workshop, and commit to a defined plan of action and Results for the following 90 Days.
Objectives
- Managing responsibility and expectations...
- Understand how to build and develop relationships...
- Deliver Strategies for Order Building and Repeats...
- How to attract a steady stream of Referrals...
- Ability to deliver a WOW factor, consistently...
- Use the power of Emotion versus Logic...
- Have a Plan for success...
'David's course was lively, enthusiastic and gave me ideas of how to obtain new clients and how to service my existing clients.'
Mark L (UK)
The Workshop can be delivered in a variety of formats - either as a public event or tailored to suit your in-house team - and is designed to be highly interactive, fun and engaging; encouraging high levels of participation and include appropriate Role Playing and supporting activities that appeal to all learning styles.